Help & Questions

  • How do I set up an account?

    To set up an account you go into our website and click on “register”.  Fill out the form with your first name, last name, and a password and you are good to go!

  • How do I buy credits?

    One of the options, when you sign in to your account, is “top-up funds”. Click on this and you can buy your credits. These will then automatically be added to your account balance.

  • How do I conduct a search?

    Go to our website and click on the “genealogy” section.  This will bring you to a search page.  Put in the first name, last name and year of death of the person you are looking for and press “search”.  If the person is buried in any of our cemeteries, i.e. Glasnevin, Goldenbridge, Palmerstown, Dardistown, or Newlands Cross, then the burial record will come up for you. 

  • What are the standard, extended and image options?

    The standard option will give you the burial record of the person you are looking for. 

    The extended option will give you the burial records of everyone buried in the grave with that person.  If you are using our records for family history research purposes we would advise that you chose the extended option as there is a good chance that all these people are related. 

    The image option will give you an image of the burial record from the registers.  There is extra information on the image, i.e. cause of death and the name of the person who arranged the funeral, that you will not get on the standard record.

  • What if I forget my password?

    No problem, just click on the “forgot password” link and you can follow the steps to reset it.

  • How do I redeem a voucher?

    To redeem a voucher, just click on the “redeem voucher” button in the “my account” section and enter the Voucher ID and PIN.

  • How do I access the records I have purchased?

    To access your purchased records you just need to sign in to your account and click on the “my account history” button.  All of the burial records that you have purchased will be stored here.

  • Need to contact the genealogy department?

    You can contact Lynn Brady, our resident genealogist Monday-Friday 10am-5pm on 01 882 6536 or you can email your query to lbrady@glasnevintrust.ie